Privacy Policy

Voss (vossconcept.com) is operated by Voss Concept GmbH, a company registered in Germany (HRB 123456, Amtsgericht Berlin), specialising in online retail of fashion and accessories. This Privacy Policy explains how we collect, use, store, and protect the personal information of our customers and visitors in accordance with the General Data Protection Regulation (GDPR) and applicable German data protection law.

Data controller contact: support@vossconcept.com

We collect the following categories of personal data:

• Account data: full name, email address, and phone number provided when creating an account or completing a purchase.
• Shipping data: full delivery address (postal code, street, number, city, state/province, country).
• Payment data: transaction information processed securely by our payment gateway. We do not store credit card details.
• Browsing data: IP address, device type, browser, pages visited, session duration, and traffic source.
• Communication data: messages sent via email or contact forms.
• Shopping preferences: product interests and preferences based on your browsing and purchase history.

We use your data to:

• Process and deliver your orders;
• Send order status updates and shipping notifications;
• Provide customer support;
• Personalise your shopping experience and product recommendations;
• Send marketing communications (only with your consent);
• Prevent fraud and ensure platform security;
• Comply with legal and regulatory obligations.

We process your personal data based on the following legal grounds:

• Contract performance (Art. 6(1)(b)): processing necessary to fulfil your order and provide our services;
• Consent (Art. 6(1)(a)): marketing communications and non-essential cookies;
• Legitimate interest (Art. 6(1)(f)): fraud prevention, website analytics, and improving our services;
• Legal obligation (Art. 6(1)(c)): tax, accounting, and regulatory compliance.

We use cookies and similar technologies to enhance browsing, analyse site performance, and display relevant advertisements. This includes tracking pixels that help us measure the effectiveness of our ads and deliver personalised advertising.

You can manage or withdraw your cookie preferences at any time through your browser settings or our cookie consent banner.

Your data may be shared with:

• Payment processors to securely process transactions;
• Shipping carriers to deliver your orders;
• Marketing platforms for advertising purposes, subject to your consent;
• Analytics providers to monitor site performance.

We do not sell your personal data to third parties.

Some of our service providers may be located outside the European Economic Area (EEA). Where data is transferred outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the European Commission, to protect your personal data.

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy or as required by law. Order data is retained for a minimum of 10 years for tax and legal compliance purposes in accordance with German commercial law (HGB). Marketing data is retained until you withdraw your consent.

Your data is stored on secure servers with SSL/TLS encryption. We implement appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction.

Under the GDPR, you have the right to:

• Access your personal data (Art. 15);
• Rectify inaccurate or incomplete data (Art. 16);
• Erase your data (“right to be forgotten”) (Art. 17);
• Restrict the processing of your data (Art. 18);
• Data portability — receive your data in a structured format (Art. 20);
• Object to processing for direct marketing purposes (Art. 21);
• Withdraw consent at any time, without affecting the lawfulness of prior processing (Art. 7(3)).

To exercise your rights, contact us at: support@vossconcept.com

You also have the right to lodge a complaint with a supervisory authority. In Germany, the competent authority is the Berliner Beauftragte fur Datenschutz und Informationsfreiheit.

We may update this Privacy Policy periodically. The revised version will be posted on this page with an updated date. Continued use of our site after changes constitutes acceptance of the updated policy.

If you have any questions about this Privacy Policy or how we handle your data:

• Email: support@vossconcept.com
• Phone: +49 30 1234 5678
• Company: Voss Concept GmbH
• Registration: HRB 123456, Amtsgericht Berlin
• VAT ID: DE123456789
• Address: Friedrichstrasse 123, 10117 Berlin, Germany