Cancellation Policy

You may cancel your order within 12 hours of placing it, provided it has not been processed or dispatched. Once your order enters the preparation stage, it can no longer be cancelled.

To request a cancellation, contact us immediately at support@vossconcept.com with your order number.

To request a cancellation:

• Send us an email at support@vossconcept.com;
• Include your order number and the subject: “Order Cancellation — [Order #]”;
• Our team will confirm whether the cancellation is still possible.

You can also call us at +49 30 1234 5678 during business hours (Mon-Fri 9:00-18:00 CET).

If your order has already been shipped, it cannot be cancelled. In this case, you may return the item after delivery according to our Returns & Exchanges Policy.

If your cancellation request is approved before dispatch, a full refund will be issued to your original payment method within 5-10 business days.

We reserve the right to cancel any order due to suspected fraud, payment failure, product unavailability, or errors in pricing or product information. In such cases, you will be notified by email and a full refund will be issued.

Need help with your order?

• Email: support@vossconcept.com
• Phone: +49 30 1234 5678
• Business hours: Mon-Fri 9:00-18:00 (CET)
• Website: vossconcept.com